To be a customer is to be in communication with a brand, a vision, and an organisational philosophy. As such, it is crucial for retailers to pay close attention to the architecture of their engagement strategies. Effective floor graphics can offer multiple opportunities for enhancing the consumer experience. Today, we explain how.
The digital universe is revealing that the most successful consumer experiences are guided. This customer-centric approach eliminates the complexity from the consumer journey, gently and comfortably leading the experience from consideration to completion. Bricks-and-mortar retailers are now seeing excellent results when applying the same principles. Floor graphics are an intuitive method of path-making, guiding the consumer towards critical points of their retail journey.
The benefits of the immersive retail experience are well-documented. However, the full possibilities for plunging the customer into a carefully articulated and bespoke experience are still emerging. Newer technologies such as digital floor graphics are opening worlds of possibilities for creative minds. With floor graphics, laminates and tiles can be banished in favour of rich meadows, golden sands, or calming waters. Innovative thinking and quality printing can unlock the potential of colour psychology and light psychology to control, direct, and augment moods.
Compared to traditional signage, floor graphics offer a highly flexible and affordable marketing solution. Floor graphics use a special adhesive designed for easy application and removal, enabling a robust yet temporary solution for promotions, seasonal events, and special occasions. This flexibility also enables marketers to experiment with different approaches to floor graphics, testing different modalities until the sweet spot of vision, philosophy, and practicality is realised.
Spontaneous buying decisions is a powerful factor in purchasing behaviour. 29% of consumers impulse buy on a weekly basis, with 44% of Gen Z consumers preferring spur-of-the-moment purchases to planned purchases. Studies suggest that consumers relish the chance to be immersed in the latest products and experiences, enjoying the excitement of impromptu shopping. The desire to stay ahead of the latest trends is a primary driver, although the most powerful factor is the immersive experience. Armed with this knowledge, marketers can use strategic floor graphics to guide, direct, and reveal the doorways to instinctive purchasing.
Messages need to be communicated very clearly. These may be warnings about escalators, reminders about hygiene practices, or emergency temporary crowd control measures. For instance, it may be necessary to direct the flow during Black Friday sales. Studies show that humans instinctively look to the floor for instructions, so floor graphics are the natural choice to optimise both this behaviour and the desired effect.
Floor graphics can be a dynamic and cost-effective way to enhance the retail experience. To learn more, book a discussion with our friendly team.